Friedman & Cohen Customer Support
Get all your online shopping questions answered in 1, 2 3.
Common purchase queries answered
Orders and Shipping
Deliveries take 3-5 business days. Deliveries start at 2pm until the last order is delivered. Regret no deliveries on Sundays.
Click “My Account” in the top right-hand corner.
Log into your account, scroll down to “Addresses” on the left-hand menu, and click on “edit” under Shipping Address.
Log into your account and scroll down to “Orders” on the left-hand menu.
No. We never store credit card information or banking details.
Yes, 15% VAT.
We only ship nationally within South Africa.
Most of the time. If it is in more than one package, it’ll still be delivered together.
Yes, Friedman & Cohen gift cards are available for purchase directly on our website. They can be used toward any order, sent digitally to you or a recipient.
If you need to swap an item
Returns and Exchanges
If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that: You return the item within 14 days (inclusive) from the date of purchase. You produce your original Friedman & Cohen invoice (receipt) when you return the item.
Call us directly at +27 21 853 1070
Or send us an email: online@www.fandc.co.za
30 Main Rd, Strand, Cape Town, 7140
Please notify us no less than 48hrs before your order is scheduled to arrive.
Unfortunately not yet! But watch this space!
